1 (edited by testingground1 2014-09-11 17:40:16)

Topic: Branding persists

Hi. This is weird.

Branding is still visible in the bottom right corner.

What I've done so far:
I've installed the WP-Juicebox plugin.
I've replaced the entire jbcore folder with the jbcore folder from the juicebox_pro_1.4.2 downloaded today.
Cleared browser cache. Tried a new browser. Tried a new machine. Still seeing the words "juicebox" on this page.
I've played with changing settings to 777, didn't see any change, so reverted to 755.
I've also replaced the wp-juicebox.php per the support page here: http://juicebox.net/forum/search.php?se … 555211425.

What I'm running:
A fresh install of Wordpress 4.0, TwentyFourteen theme.

Active plugins:
1. NextGen Gallery by Photocrati
2. Akismet

Re: Branding persists

As your gallery still has the Juicebox branding, your upgrade to Juicebox-Pro has not been successful.
The two most likely reasons for this would be:
(1) You have uploaded the Pro 'jbcore' to an incorrect location on your web server.
(2) You have uploaded the Pro 'jbcore' to the correct location on your web server but the existing Lite 'jbcore' files have not been overwritten.

Check that you are uploading the entire Pro 'jbcore' folder (not just the contents) to your 'wp-content/plugins/wp-juicebox/' directory.
Also, try deleting the existing Lite 'jbcore' folder from your web server ('wp-content/plugins/wp-juicebox/jbcore') before uploading the Pro version in its place.

3 (edited by testingground1 2014-09-10 22:22:45)

Re: Branding persists

Thank you for your reply. I forgot to mention I had already done that.
But since your suggested it, I have completely deleted the jbcore folder (again), reload the page to see that it wasn't properly loading jb, and then reuploaded the Pro version of jbcore to /wp-content/plugins/wp-juicebox using my FTP client.

***The odd thing about all this is that I do have access to 'Pro config options' from within Wordpress.***


My guess is that, after mucking about with this for several hours, that the problem must lie within the juicebox_pro_1.4.2.zip file I downloaded at checkout.
I'm hesitant to download again because I saw I only get 5 downloads and wanted to see if you suggest anything else first.

EDIT: I just re-downloaded the file from e-junkie and repeated the whole process. I even disabled the plugin while replacing the jbcore folder, and deleted the contents of wp-content/uploads/juicebox. Same result.

Could you guys email me the correct pro file? I'm pretty confident at this point I'm not getting the right zip from e-junkie...

Re: Branding persists

Could you guys email me the correct pro file? I'm pretty confident at this point I'm not getting the right zip from e-junkie...

If your Juicebox-Pro zip file is named 'juicebox_pro_1.4.2.zip', then it is unlikely that the files inside are Lite and not Pro.
You can check that the 'jbcore' folder is Pro by opening the 'jbcore/juicebox.js' file in a plain text editor and having a look at the comments at the top of the file.
If the 'juicebox.js' file is Pro, it will read "Juicebox-Pro 1.4.2" rather than "Juicebox-Lite 1.4.2".

***The odd thing about all this is that I do have access to 'Pro config options' from within Wordpress.***

The Pro Options text area is available to both Lite and Pro users (although any Pro Options entered will become active only after the plugin has been upgraded to Juicebox-Pro).

If you want to double-check that the zip file you have is, indeed, the Juicebox-Pro zip file (and that it is also complete and not corrupt), you can check the MD5 and/or SHA1 hashes of the file with a program such as HashCalc (free).

juicebox_pro_1.4.2.zip
MD5: d9b0ea9db1be174e3bea5bb678c7a003
SHA1: 0c550f7ab43fb3a2f03d53ad88a93f7fa5df6cbf

I'm hesitant to download again because I saw I only get 5 downloads and wanted to see if you suggest anything else first.

Please don't worry about using up your 5 downloads. If/when your link expires, just fill in this Download Link Request Form to request a new download link. In doing so, you will always have an active link and be able to re-download Juicebox-Pro (or download a new version when it becomes available) if necessary.

The only other reason for still seeing the branding (other than uploading Pro files to an incorrect location or uploading Lite files to the correct location) would be server-side caching, which may be serving up old (Lite) files from a cached location even after replacing the 'jbcore' folder.
Please make sure that you do not have any WordPress caching plugins installed and enabled.

Assuming you can confirm that you do have the Pro 'jbcore' folder (by checking as above), try deleting the existing 'jbcore' folder from your web server ('wp-content/plugins/wp-juicebox/jbcore'). Now, before uploading the Pro version, check your web page. The gallery should no longer display (with the 'jbcore' folder now missing). If the gallery does display, then either you are deleting a secondary 'jbcore' folder from your web server that your gallery is not using (from a location other than 'wp-content/plugins/wp-juicebox/jbcore') or there is some server-side caching happening. If this is the case and you do not have any WordPress caching plugins installed and enabled, then try contacting your web host and ask them if they have any such caching in place that might result in what you are seeing.

Hopefully this will help.

Re: Branding persists

Hi I am having exactly the same problem with my site
Which is why I requested the link to download again I thought the zip I had was wrong
However it matches the MD5 above
I have copied the folders deleted the jbcore folder and replaced it from the juicebox_pro_1.4.2.zip
I have tried deleting and copying again but I still get the indication that its not the PRO
Cache etc are cleared.
http://www.creativelight.in/photoblog/ in case you need to have a look at what I mean.
The pro options configured in the plugin do not work as well I just get full screen option and the option to hide the thumbs
Wondering if this is something to do with the wordpress plugin

Re: Branding persists

I put back the old plugin and the branding disappears and works as it should however as expected Flickr does not work, however all the pro options work with pictures loaded locally
The old Wordpress plugin with juicebox_pro_1.4.2
With the new plugin and juicebox_pro_1.4.2 it does not work as it normally should and we see the branding and the pro options don't work

Re: Branding persists

@piers.michael

The original poster's problem appeared to be due to the use of the SG CachePress plugin which was still serving Juicebox-Lite files from a Content Delivery Network even after replacing the Lite 'jbcore' folder in the 'wp-juicebox' directory with the Pro version. If you are also using this plugin, then possible solutions would be to purge the cache (by clicking the 'Purge the Cache' button on the plugin's settings page), exclude the 'wp-juicebox' directory from being cached (also on the plugin's settings page) or disable the plugin.

WP-Juicebox is compatible with Juicebox-Pro v1.4.2 and if your zip file's MD5 matches the one I posted above, then you definitely have Juicebox-Pro so the problem likely lies with either the files on your web server or with server-side caching.

The gallery whose link you posted uses Juicebox-Pro v1.4.2, displays your Flickr images and uses your Pro options so it looks like you have successfully upgraded WP-Juicebox to use your Pro files.

If you still do not see what you expect (even after clearing your browser's cache), then this leaves server-side caching as the likely cause of your problem. Please check the settings of any caching plugins you may use or try temporarily disabling them to see if this helps.

Re: Branding persists

Hello Steven

Thank you for your feedback, I agree Caching could have this affect but what dissuades me from accepting this is that when I revert to the old plugin and the new juicebox it works at least for the gallery hosted on my site. if things were cached then this would not be the case and I would see the branding still.

if it would help I can give you access to the site hopefully this would help you

Re: Branding persists

Issue resolved, I downloaded the wp-juicebox plugin again this one had a folder assets once this was uploaded it worked. anyway thanks for your help.

Re: Branding persists

I'm not sure what might have been causing your problem. All versions of WP-Juicebox work with all Pro 'jbcore' folders and, even though there may be bugs in certain versions of WP-Juicebox or Juicebox-Pro, no combination should cause the problem you reported.
However, I'm glad that using the latest version of WP-Juicebox works and seems to have solved your problem.
Thank you for posting back to let me know.

this one had a folder assets

Just to let you know, the new 'assets' folder contains an icon to be displayed in the plugin installer page (only for plugins hosted in the WordPress repository).

Re: Branding persists

I just wanted to post an update in thanks to Steven and his team at Juicebox. They were very helpful and prompt in their replies and I certainly appreciated it. While I don't believe my issue had to do with my SG CachePress plugin, (as it was disabled and I had temporarily enabled it to purge the CDN cache, retest and found branding still persisted, and then again disabled the SG CachePress plugin). However, my issue has been resolved.

Thanks again!

Re: Branding persists

I just wanted to post an update in thanks to Steven and his team at Juicebox.

You're welcome! I am glad that your problem has been resolved.
Thank you for posting back to let me know.