• Registered: 2014-07-01
  • Posts: 3

Topic: Juicebox not working on iPhone and iPad

Hi there,

I have been experiencing problems viewing Juicebox galleries on both an iPad and iPhone.

I originally thought it was due to me incorrectly embedding a gallery to my existing website, however I have now done a test where I have created a gallery of images that is not within my website and I am still having the same issues.

All galleries work absolutely fine on a computer in both Safari and Firefox but do not load on any iOS devices (I just get a spinning loading icon but nothing else happens).

I am probably doing something wrong (image file sizes for instance) but if anyone has any advice I would be incredibly grateful.

Many thanks,

Jason

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Juicebox not working on iPhone and iPad

One possible reason for a gallery not loading on a mobile device would be if it is being viewed over a 3G connection rather than wi-fi. If this is the case, then please see this FAQ which has a solution to the problem.
Why can't I view my gallery on a 3G mobile connection?

If this is not relevant or does not help, then please post the URL to one of your galleries so that I can take a look and help further.

  • Registered: 2014-07-01
  • Posts: 3

Re: Juicebox not working on iPhone and iPad

Many thanks for your reply Steven.

I will look at the link you posted in a moment, however, it seems to be happening over wifi as well as 3G.

Here is a link to an offending gallery (again, it works perfectly well on a mac just not on an iPhone or iPad):

http://www.harrisdpi.com/home_slides.html

Thanks.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Juicebox not working on iPhone and iPad

I have created a test gallery using the same version of Juicebox as yourself (Juicebox-Pro v1.4.2) and exactly the same configuration options that you use in your own gallery but I have been unable to replicate the problem you are experiencing.

I do not know if it will help but I notice that your gallery's XML file includes largeImageURL entries but the corresponding images do not exist on your web server.
Try either uploading the 'images/large' folder to your web server or remove the largeImageURL entries from your gallery's XML file (either manually in a plain text editor or by editing your gallery in JuiceboxBuilder-Pro and deselecting the 'Large Images' checkbox before resaving your gallery). If Juicebox cannot find images that are specified, it may cause problems.

Also, in your email you say "I have been experiencing problems viewing JuiceboxPro  galleries on both an iPad and iPhone where they previously worked fine."
If your galleries were previous working OK but now do not and you have not changed anything yourself, then perhaps something has changed on your web server (maybe a configuration setting of some kind or an entry in your .htaccess file) which may be contributing to the problem. Please check with your web host to see if they have made any changes recently which would affect your hosting account.

Also, to try to determine whether or not a combination of configuration options is the cause of the problem, try creating a basic Juicebox-Pro gallery with JuiceboxBuilder-Pro using only default settings and upload that you your web server to see if this works OK.

Hopefully this will point you in the right direction as to what might be causing the problem.

  • Registered: 2014-07-01
  • Posts: 3

Re: Juicebox not working on iPhone and iPad

Thanks Steven, I will try creating a completely fresh version with default settings to see if the issue continues.