• Registered: 2025-10-08
  • Posts: 3

Topic: Builder Lite no longer works

Dear all,

After a computer crash that was rescued by someone who immediately upgraded to Windows 11, my Juicebox Builder Lite no longer works.
I do see the opening screen, but then it disappears.
Even after redownloading, there's no change.
What else can I try?

Kind regards,
Ellen

  • Registered: 2012-04-24
  • Posts: 5,971

Re: Builder Lite no longer works

Hi.

The latest version of JuicboxBuilder-Lite (v1.5.1.2) works OK for me (under AIR v33.1.1.744) using Windows 11 Pro x64 Version 25H2 (OS Build 26200.6725).

Here are some suggestions which might thelp:

Suggestion #1

First of all, you'll need to make sure that you use AIR v33.1.1.744 and not the very latest version  of AIR (v51).
Harman, the developers of AIR, removed support for WebKit (the embedded browser that JuiceboxBuilder-Lite uses for the live preview of the gallery on the Customize panel) after v33.1.1.744.
Please see this forum post for further details: https://juicebox.net/forum/viewtopic.php?id=5318

You can download AIR v33.1.1.744 from the foot of the AIR download page: https://airsdk.harman.com/runtime
Here is a direct link for Windows: https://airsdk.harman.com/assets/downlo … obeAIR.exe

If you do have AIR v51 installed, please uninstall it first (via 'Control Panel -> Programs -> Uninstall a program') before installing AIR v33.1.1.744.

Suggestion #2

If you have any third-party anti-virus or security software running (such as Avast, AVG or Norton), try temporarily disabling it to make sure that it is not interfering with JuiceboxBuilder-Lite. (Please be sure to disconnect from the internet first and do so at your own risk.)
If you find that some anti-virus or security software is interfering with JuiceboxBuilder-Lite, then add JuiceboxBuilder-Lite to the software's whitelist. Please let me reassure you that JuiceboxBuilder-Lite contains no malware at all.

Suggestion #3

If you know the exact time of the application crash, then you could check the Windows Event Viewer to see if there are any entries in the 'Windows Logs -> Applications' or 'Windows Logs -> System' sections which give more information on the nature of the problem.
Please see this web page for more information on the Windows Event Viewer: https://www.howtogeek.com/123646/htg-ex … an-use-it/

Suggestion #4

There are other troubleshooting suggestions in this forum post which might help: https://juicebox.net/forum/viewtopic.php?id=5114
If you've not already tried it, try the complete uninstall/reinstall procedure (for both AIR and JuiceboxBuilder-Lite) noted as #11 in the post. (Just substitute JuiceboxBuilder-Lite for each instance of JuiceboxBuilder-Pro in the instructions. The procedure is the same for both Lite and Pro versions.)

I hope this helps.
Please let me know how you get on. Thank you.

  • Registered: 2025-10-08
  • Posts: 3

Re: Builder Lite no longer works

Hi Steven,
Thank you for all the options!
When my computer support person has time to look into it, I'll let you know as soon as possible what happened.
Thanks again and have a nice day,
Ellen

  • Registered: 2012-04-24
  • Posts: 5,971

Re: Builder Lite no longer works

No problem! I hope you're able to resolve your problem.
If you still have trouble with it, just post back here and I'll try to help further.

5 Reply by ellen

  • Registered: 2025-10-08
  • Posts: 3

Re: Builder Lite no longer works

Hi Steven,
Thank you, I managed to do it without any help thanks to all the recommendations in the forum posts.
Uninstalling Adobe Air returned error messages, which kept me from making any progress.
After that, I tracked down all the hidden Adobe Air files (they were well hidden in both the Windows 10 and Windows 11 sections of my PC). I also removed the old Juicebox builder program from my PC. Then I installed the correct version of Adobe Air using the link you gave me and then reinstalled Juicebox.
And the miracle happened ;-) I'm so happy because I'm so happy with Juicebox, as it defines the look of my entire website.
Thank you so much for all the support.
Have a nice day,
Ellen

  • Registered: 2012-04-24
  • Posts: 5,971

Re: Builder Lite no longer works

I'm really happy to hear that you've got it fixed. Thank you for letting me know.
I wish you continued success with Juicebox and your website!