Topic: Juicebox will not create a new Gallery! [SOLVED]

I rarely have any problems with JuiceBox Pro but have one now.  I went to create a web gallery and got all kinds of warnings about Adobe Air might “damage my computer”.  I deleted Adobe Air, then downloaded & installed a new copy.  When I get to the “Publish” option the screen just shows a preview of the Gallery I have created but there is no option to Save it to a specific folder. I am using a Gallery Preset/Template I created previously. I have JB version pro_1.5.1 running on an Apple Mac Pro with OSX v 13.4.  I searched the online forums and looked for a way to download a fresh version (maybe updated? of JBPro but could not find that option on the web site, other than to purchase a second copy.  Any help would be much appreciated!  Mark Weidman   mark@weidmanphoto.com

Re: Juicebox will not create a new Gallery! [SOLVED]

When I get to the “Publish” option the screen just shows a preview of the Gallery I have created but there is no option to Save it to a specific folder.

Unfortunately, Harman, the current developers of AIR, have recently removed support for WebKit (the embedded browser which JuiceboxBuilder uses for the live gallery preview on the Customize panel) from the AIR runtime package.
The symptoms you describe in your quote above (content from the Customize tab obscuring content on the Publish tab) are a result of using the very latest version of AIR (v50.2.1.1) which does not include WebKit support.

The solution is to use the most recent version of AIR with WebKit support. This is currently AIR v33.1.1.744.
Harman have made this available at the foot of their AIR runtime download page: https://airsdk.harman.com/runtime
Here are direct links to AIR v33.1.1.744 (I include the Windows link for any PC users reading this thread and encountering similar issues):
Mac: https://airsdk.harman.com/assets/downlo … obeAIR.dmg
Windows: https://airsdk.harman.com/assets/downlo … obeAIR.exe

Please be sure to uninstall AIR v50.2.1.1 first before installing AIR v33.1.1.744.

Incidentally, I have noted this in sticky posts at the top of both the JuiceboxBulder-Pro and JuiceboxBuilder-Lite forums:
JuiceboxBuilder-Pro: https://juicebox.net/forum/viewtopic.php?id=5318
JuiceboxBuilder-Lite: https://juicebox.net/forum/viewtopic.php?id=5319

According to this comment (over in the Harman Github Issues pages), it looks like Harman are currently looking to replace WebKit with a new embedded browser: https://github.com/airsdk/Adobe-Runtime … 1216482803

We've been looking at enabling third-party html rendering engines to be hooked into AIR so that the earlier behaviour could be restored...

If/when Harman implements this, there will no longer be a need to use AIR v33.1.1.744, although there is no problem in sticking with AIR v33.1.1.744 as JuiceboxBuilder actually requires only AIR v2.0 or later to function fully.

...all kinds of warnings about Adobe Air might “damage my computer”.

Unfortunately, I'm really not sure what might be triggering these warnings. We've not had reports of similar warnings from any other users.
Using AIR v33.1.1.744 should hopefully resolve your problem, though.

Please let me know how you get on and if I can be of any further assistance.
Thank you.

Re: Juicebox will not create a new Gallery! [SOLVED]

Thanks very much for this info, I followed your instructions and JB-Pro now works fine.

Re: Juicebox will not create a new Gallery! [SOLVED]

That's great! Thank you for posting back to let me know. It's most appreciated.