1 Topic by Steven @ Juicebox (edited by Steven @ Juicebox 2022-09-23 22:28:43)

  • Registered: 2012-04-24
  • Posts: 5,924

Topic: AIR Problems // Loading Screen Frozen // Live Preview Obscures Content

Harman, the current developers of AIR, have recently removed support for WebKit (the embedded browser which JuiceboxBuilder uses for the live gallery preview on the Customize panel) from the AIR runtime package.

If you are using AIR v33.1.1.821 onwards, then you may see the JuiceboxBuilder loading screen appear to be frozen.

If you are using AIR v33.1.1.932 onwards, then you may see the live gallery preview obscure other content within JuiceboxBuilder.

The solution is to use the most recent version of AIR with WebKit support.
At the time of writing, this is currently AIR v33.1.1.744.
Harman have made this available at the foot of their AIR runtime download page: https://airsdk.harman.com/runtime

Please uninstall any other versions of AIR first before installing the most recent version or AIR with WebKit support.

Note  for Mac: If you don't find an uninstaller in the '/Applications/Utilities' folder, just launch the '/Applications/Adobe AIR Installer' application. Launching this without arguments will put it into 'uninstaller' mode.

Apologies for any inconvenience caused.

Update:

According to this comment (over in the Harman Github Issues pages), it looks like Harman are currently looking to replace WebKit with a new embedded browser: https://github.com/airsdk/Adobe-Runtime … 1216482803

We've been looking at enabling third-party html rendering engines to be hooked into AIR so that the earlier behaviour could be restored...

If/when Harman implements this, there will no longer be a need to use AIR v33.1.1.744.
Although there is no problem in using AIR v33.1.1.744 (JuiceboxBuilder actually requires only AIR v2.0 or later to function fully), it would mean that anyone could just grab the latest AIR runtime without running into any problems.

[Edited for content: 7 October 2024.]

  • Registered: 2012-04-24
  • Posts: 5,924

Re: AIR Problems // Loading Screen Frozen // Live Preview Obscures Content

Update:

The problem noted above arises from the fact that Harman has removed WebKit support from AIR.
This breaks JuiceboxBuilder (and any other AIR applications that rely on the built-in WebKit library).

Please be sure to install the most recent version of AIR with WebKit support.
At the time of writing, this is AIR v33.1.1.743.

Harman has made this available on their AIR runtime download page (just scroll down to the foot of the page): https://airsdk.harman.com/runtime

3 Reply by paracas (edited by paracas 2022-05-17 18:58:38)

  • Registered: 2022-05-17
  • Posts: 1

Re: AIR Problems // Loading Screen Frozen // Live Preview Obscures Content

Great that you made this a sticky post !- I ran into this 'stuck at Loading screen' problem today: the first time I have used Juicebox Pro since I bought it and used it heavily about 2-3 years ago. So I joined the forum to post a question about this, and immediately saw the sticky post : saved me having to post anything ! Problem solved -muchissimas gracias :)

  • Registered: 2012-04-24
  • Posts: 5,924

Re: AIR Problems // Loading Screen Frozen // Live Preview Obscures Content

@paracas

Yes, this is certainly a topic worth sticky-ing.
I'm glad it helped you out.

If Harman do not reinstate WebKit into AIR, we'll be sure to update the installation instructions on our main website.

  • Registered: 2018-03-06
  • Posts: 9

Re: AIR Problems // Loading Screen Frozen // Live Preview Obscures Content

Thanks for having this as a sticky.
I couldn't figure out why the program wouldn't run until in frustration I came here.
So glad that you had this here to help thanks

  • Registered: 2012-04-24
  • Posts: 5,924

Re: AIR Problems // Loading Screen Frozen // Live Preview Obscures Content

I'm glad you found it! Thanks for letting me know.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: AIR Problems // Loading Screen Frozen // Live Preview Obscures Content

Update:

It looks like Harman is looking to replace WebKit with a new embedded browser, according to this comment:
https://github.com/airsdk/Adobe-Runtime … 1216482803

We've been looking at enabling third-party html rendering engines to be hooked into AIR so that the earlier behaviour could be restored...

If/when Harman implements this, there would no longer be a need to stick to AIR v33.1.1.743.
Although there is no problem in sticking with AIR v33.1.1.743, it would mean that anyone could just grab the latest AIR runtime without running into the problem.

Fingers crossed this happens soon...

  • Ann
  • Member
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  • Registered: 2017-10-03
  • Posts: 42

Re: AIR Problems // Loading Screen Frozen // Live Preview Obscures Content

Thank you for posting this is most interesting news.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: AIR Problems // Loading Screen Frozen // Live Preview Obscures Content

Indeed. I'm very interested to see where this goes... I'll keep an eye on things over on the Harman GitHub pages (the Discussions and Issues pages in particular) and I'll post back here with any further news.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: AIR Problems // Loading Screen Frozen // Live Preview Obscures Content

Harman has just released new AIR runtimes with WebKit support (AIR v33.1.1.744).
You can find download links at the foot of their AIR runtime download page here: https://airsdk.harman.com/runtime

  • Registered: 2023-05-29
  • Posts: 2

Re: AIR Problems // Loading Screen Frozen // Live Preview Obscures Content

Still does not work.  Any help is appreciated.

Thank you

  • Registered: 2012-04-24
  • Posts: 5,924

Re: AIR Problems // Loading Screen Frozen // Live Preview Obscures Content

@tbs04

I'm sorry to hear that you're experience difficulties with JuiceboxBuilder.
However, to avoid cross-posting, I'll try to help you out in the other thread you created here: https://juicebox.net/forum/viewtopic.php?id=5383
Thanks.