• glyn
  • Member
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  • Registered: 2017-07-30
  • Posts: 1

Topic: Email button - MS Edge [SOLVED]

When I use the email envelope icon using MS Edge to open my web site my email client opens and the body text of the email just shows:"Regarding image ".

However if I use another web browser to open my web site and then click on the email envelope button the email client opens and the body text shows "Regarding image #1 in gallery "Woodchester Mansion" (http://www.gpmarsh.com/Photos/Woodchester_Mansion/#1). "

Why is the image information missing when I use MS Edge to view my web site?

  • Registered: 2012-04-24
  • Posts: 5,904

Re: Email button - MS Edge [SOLVED]

Unfortunately, this is a known problem (please see this forum thread) which affects Edge and IE11 but not Chrome, Firefox, Opera or Safari. However, the developers are aware of the issue and hope to have it fixed for the next version.
In the meantime, I've posted a possible workaround in this forum post. It's not ideal but it might tide you over until the bug is fixed. Thank you for reporting it.

  • Registered: 2012-04-24
  • Posts: 5,904

Re: Email button - MS Edge [SOLVED]

This issue has now been fixed in Juicebox v1.5.1 which has just been released (25 August 2017).
Please see the Version History for a full list of changes.
Full instructions for upgrading can be found on the Upgrading Juicebox support page.