• From: Bryan, TX
  • Registered: 2016-02-03
  • Posts: 9

Topic: Audio Fails on iphone in one gallery only [SOLVED]

I have a number of JuiceBox Pro galleries on my site, and 4 of those have audio files with them.  These all work well across a number of browsers and platforms.  One of these galleries however does not display the audio play button in the Firefox browser on my iphone.  It does work in Safari on the iphone.  I do have the ogg file and the appropriate link to it, and it works properly in Firefox on a Windows platform.  These galleries are all configured in like manner, with much of the configuration done through config.php with include files.  Only the one gallery fails on the iphone - the other three work as expected.  Killing the firefox app and rebooting the phone also made not difference.  Anyone have any idea what may be going on here?
Thanks,
Steve

steve_s's Website

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Audio Fails on iphone in one gallery only [SOLVED]

Only the one gallery fails on the iphone - the other three work as expected.

Please double-check that the configuration options for all your galleries are exactly the same as each other.
It sounds like there might be a difference between your galleries which is causing your problem.

If you continue to experience difficulties, please post back with the URL to your gallery's web page so that I can take a look at the problem for myself and hopefully help further. Thank you.

  • From: Bryan, TX
  • Registered: 2016-02-03
  • Posts: 9

Re: Audio Fails on iphone in one gallery only [SOLVED]

Steven- 
    I have checked, and all of the galleries with audio have the same configuration - only the gallery title and the audioUrl entries are different.

    These 4 galleries work on all of the platforms I have tested (Windows w/ Firefox, IE, Chrome; iPad Safari & iPhone Safari and Firefox both with iOS 10.2.1): http://sksilber.net/WebFavorites-js,  http://sksilber.net/WebResearchPark-js,  http://sksilber.net/WebPaloDuro-js, and  http://sksilber.net/WebCaprock-js.

    This gallery,   http://sksilber.net/WebMuir-js, works properly on all of the platforms except the iphone.  It has the same audio files as the Favorites gallery above, both linked in a common Music folder.  It is not a problem with the audio files (I believe) since I don't see the audio button in the top right corner. This  is the top portion of the config.php file for this folder, everything except the image tags:

<?php header('Content-Type: application/xml'); ?>

<juiceboxgallery

                    galleryTitle="Muir Woods"
                    useFullscreenExpand="true"

               showAudioButton="true"
                 audioUrlOgg="/Music/03_First Gymnopedie (Satie)_Canadian Brass.ogg"
                 audioUrlMp3="/Music/03_First Gymnopedie (Satie)_Canadian Brass.mp3"
                 loopAudio="true"
                 playAudioOnLoad="true"
                 audioVolume="0.15"                    
                    
 <?php include '../gallery_extra.php'; ?>
        
>

I have re-verified that killing Firefox and rebooting the iphone makes no difference.  I found that there was an update for the Firefox app on the iphone and installed that.  That, too, made no difference. Any ideas would be appreciated.

Thanks,
Steve

steve_s's Website

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Audio Fails on iphone in one gallery only [SOLVED]

I have checked, and all of the galleries with audio have the same configuration - only the gallery title and the audioUrl entries are different.

There is really no reason why galleries with the same configurations should function differently (as I'm sure you're aware).

One of these galleries however does not display the audio play button in the Firefox browser on my iphone.

I've just checked the gallery you claim does not work as expected ('WebMuir-js') in Firefox 6.0 (2) on an iPod Touch 6 running iOS 10.2.1 and the Audio Button displays fine and the audio track plays OK.

Maybe the problem is a browser caching issue.
Try completely clearing your Firefox browser's cache ('Firefox Menu -> Settings -> Privacy -> Clear Private Data' - clear everything) to see if this makes a difference.
Killing or updating the app and rebooting your iPhone may not affect the browser's cache and the browser may be displaying your gallery with an older cached version of the configuration file.

I hope this helps.

  • From: Bryan, TX
  • Registered: 2016-02-03
  • Posts: 9

Re: Audio Fails on iphone in one gallery only [SOLVED]

Steven-
     Clearing the cache fixed it.  Thank you!   I had hit the refresh button, but that clearly wasn't sufficient. I was going crazy looking for some subtle difference in the configuration.
Thanks,
Steve

steve_s's Website

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Audio Fails on iphone in one gallery only [SOLVED]

You're welcome!
I'm glad it turned out to be an easy fix. Thanks for letting me know.