• Registered: 2015-08-11
  • Posts: 3

Topic: JuiceBox Pro not doing anything [SOLVED]

Hi,

I played around with Lite last week, then purchased Pro. I have deleted and reinstalled several times today. When I click on New nothing happens, and when I click on open, it won't open the gallery I created last week in Lite.

I would have to say it's unresponsive. I reinstalled Air just to make sure.

I purchased JuiceBox so I can have some nice galleries in the new Drupal site I'm creating. But right now, was just creating a gallery for our static site.

Thanks, Susanne
OX X Yosemite
Version 10.10.3
MacBook Pro (Retina, Mid 2012)

  • Registered: 2012-04-24
  • Posts: 5,924

Re: JuiceBox Pro not doing anything [SOLVED]

First of all, please try the following:

(1) Close JuiceboxBuilder-Lite and JuiceboxBuilder-Pro.
(2) Delete the following two folders from your hard drive manually:
/Users/your_username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Lite
/Users/your_username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro
(3) Open JuiceboxBuilder-Lite and/or JuiceboxBuilder-Pro and see if this has made a difference.

If this does not help, then please try the full re-installation procedure outlined in this forum thread.

Also, in order to open an existing gallery, click 'Open Gallery...' (or 'Gallery -> Open...' from the drop-down menu at the top) and then navigate towards the gallery folder itself (not the 'config.xml' file) before clicking 'Select Folder'. The gallery folder is the folder which contains the gallery's XML file and the gallery's XML file must be named 'config.xml'. (If you have renamed or moved this file, the gallery will not be able to be opened.)

  • Registered: 2015-08-11
  • Posts: 3

Re: JuiceBox Pro not doing anything [SOLVED]

Thank you!

I finally had time to do this and it's working. I just made my first gallery in Drupal and it is perfect!!

Now I'm making a few for our static site that can't wait until we move over to Drupal.

Great product and great support!!

Susanne

  • Registered: 2012-04-24
  • Posts: 5,924

Re: JuiceBox Pro not doing anything [SOLVED]

You're welcome!
I'm glad you've got it working and are getting on well with Juicebox.
Thank you for posting back to let me know.