Hi Dean,

I came upon your post in this forum and used to have to import the images piecemeal as support suggested, but in my case, I have found a solution that works wonderfully for me. I too run windows 7.

I have found that Juicebox, or maybe Adobe Air does not like your source images to be stored in sub-directories, so I simply take the image folder out of my job folder subdirectory and place it in the top directory of my assets disc.

My working disc, which is just for image files,etc is disc M. So when you go to browse to import images, the path is simply: M\image folder (from the job that you want to create a gallery from).

I haven't had a single problem since.

All that I can say is that it solved all of my woes...

BTW, I have a client that likes file names to be on the long side, containing the event name, so in some cases, long file names can cause problems and I have to use abbreviations in the file names to sidestep this issue.

Best regards,
Vic