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(12 replies, posted in Juicebox-Pro Support)

Hello.

I had the same problem. Finally SOLVED.

Yesterday, i was updating few galleries with no problem.
Today, without reseting computer, i just opened one gallery, and got stuck after selecting folder and clicked on "open".
After that, none gallery can be opened, and "new" button doesn't react.
Tried everything mentioned, but also installation to different folder doesn't work.
Reinstalled Air, and also Juicebox few times.

Finally helped deleting folder "JuiceboxBuilder-Pro" in User Documents:
"/Users/<your username>/Documents/JuiceboxBuilder-Pro/"

I never changed anything in this folder, i have my own presets in other folder.

After that, the one gallery, where i got first stuck, works again.

So i hope, i will at least help other users...

--------------------------------------------------------------
macOS Catalina: 10.15.4 (19E266)
  Název modelu:    iMac
  Identifikátor modelu:    iMac18,3
  Název procesoru:    Quad-Core Intel Core i7
  Rychlost procesoru:    4,2 GHz
  Paměť:    16 GB

I just bought new LTE router for 100e, and it work like charm. No problems.
I wil ltry some more tests with mobile phone connection.
Maybe it was hardware issue ? Will let you know.
Thx for support.

You can tell me how to turn on debuging, and i will send you the report.

Hello.

This problem is really not in the network, becouse when i open image in new window, it work perfectly. So its in the Javascript.
And i dont have any problems with any other webpage on internet.
And as web developper, you cannot sell software which is running only on your computer :)

I did some digging, and i think, that you are maybe somehow manipulating with the image before is fully loaded. Or the script finish before image is loaded. Becouse on 3g/4g the loading time is bigger then in your computer.

So its probably related with slow loading time. 

I must ask you, are you using some debuging? There are many articles with same or similar issues:
https://www.google.com/search?q=jquery+ … not+loaded
https://www.google.com/search?q=jquery+ … oken+image

Really thank you for your support.

Are You using some jQuery Ajax function for GET images ?

Standalone image just after first screen loaded on fisrt try:

This is very good idea, thx. Now i get 200 return code. But the image is still not loaded. I belive it is problem of browser/network. But it must be connected with Javascript.

200 code with no-cache on screenshot:

When i open standalone images, they load fully without problem.
I think, the problem is somehow in multi loading with multi headers in short time.

You are right, the problems is out of Juicebox.
I will try to dig deeper.

If i will find solution, I will let You know...

Thank You for Your time.

Here is screenshot of partial content with cache on, and no-transform option.

this does not help:
https://www.juicebox.net/support/faq/#troubleshooting-9
as you can see, its in headers...

OK. I tried Chrome, IE, Firefox, Firefox for Developers. The same result.

I tried to do more analisys.
I am working for some time as Linux server admin, and HTML, PHP, Javascript, JAVA for Android developper. So i have some experience, but never saw this before. Its shows something like "partial content" with 206 return code.
So maybe its not problem of Juicebox. But i dont have problem with other websites and images.

So i tried to change .htaccess to:

<IfModule mod_headers.c>
        Header set Access-Control-Allow-Origin "*"
        Header set Cache-Control "no-cache, no-store, must-revalidate, proxy-revalidate, no-transform, max-age=0, post-check=0, pre-check=0"
        Header set Pragma "no-cache"
</IfModule>

But same results...

And i found connected issue, becouse i am using 4g LTE to connect my office.
https://juicebox.net/forum/viewtopic.php?id=2333

Plese look at attachment, you can see full headers on image, and 206 retun code.

Hello.

I just bought Pro version to solve this problem.

Some pictures are stuck on loading, but when i press full screen image, they load correctly, and after they show nicely from cache.

Gallery: https://foto.motoko.eu/2018_winter_cz/index.html

Screenshot attached.

But if I open the gallery from local disk, its working perfectly.

Thank You for Your help.