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Juicebox Support Forum → Posts by hwhatley
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Avast suggested adding the program to the "Exclusion" list, but that did not solve the problem. The latest version of Avast has a Ransomware shield. That appears to be the component that is causing the trouble because disabling only that component solves the problem. There does not seem to be any way to exclude items from that shield, it is either on or off.
UPDATE: I have found the source of the problem. Avast is preventing Juicebox from running. If I temporarily disable Avast all is fine. I have not been able to identify the specific part of Avast that is causing the problem. I am going to take this up with Avast.
Steven - thank you for your reply. I have already tried removing and reinstalling Juicebox and Air. The versions are both current. The first symptom was that I could not open an existing gallery to edit it. Juicebox just stayed at the opening page. When I closed Juicebox there was a pop-up underneath it about an expired certificate. Unfortunately I did not capture it, and it has not reappeared. I was not running the latest version, so I tried to install it. The installation failed, again because of a certificate error. At that point I uninstalled Juicebox and Air and reinstalled them with fresh downloads. This time there was no error message during installation, but Juicebox still won't open an existing gallery, and if I try to create a new gallery, nothing works. I can't add images.
My PC is running Windows 10, 64 bit (up to date, but not the creator's update). I run the Avast Internet Security suite. Everything else seems to be working OK.
Juicebox builder has stopped working. I am getting a message that a certificate is not valid. Any ideas? Tried so far: uninstalled Juicebox builder and Adobe Air, reinstalled both.
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Juicebox Support Forum → Posts by hwhatley
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