1 Reply by robertcoldwell

(17 replies, posted in Juicebox-Pro Support)

Here are screenshots of the lite and pro galleries. I took screenshots of the mydevice.io page in Chrome and Firefox although I don't see any difference. I am seeing the same exact issue with the demo galleries too.

http://danqing-art.com/imgs/chrome_lite-landscape.PNG
http://danqing-art.com/imgs/chrome_pro-landscape.PNG
http://danqing-art.com/imgs/chrome-mydevice.PNG

http://danqing-art.com/imgs/firefox_lite-landscape.PNG
http://danqing-art.com/imgs/firefox_pro-landscape.PNG
http://danqing-art.com/imgs/firefox_mydevice.PNG

http://danqing-art.com/imgs/safari_lite-landscape.PNG
http://danqing-art.com/imgs/safari_lite-portrait.PNG
http://danqing-art.com/imgs/safari_pro-landscape.PNG
http://danqing-art.com/imgs/safari_pro-portrait.PNG

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2 Reply by robertcoldwell

(17 replies, posted in Juicebox-Pro Support)

Below are screenshots showing the issue in Mobile Safari and Mobile Firefox. I added screens of the Safari desktop dev window showing the calculated width as well as the mydevice.io page showing width details. I have a Samsung 12.2" tablet and it doesn't have this issue in landscape.

Problem in landscape:
http://www.danqing-art.com/imgs/safari_landscape.png
http://www.danqing-art.com/imgs/safari_dev.jpg (while in landscape)
http://www.danqing-art.com/imgs/safari_ … e-size.png
http://www.danqing-art.com/imgs/firefox_landscape.png

No problems in portrait:
http://www.danqing-art.com/imgs/safari_portrait.png
http://www.danqing-art.com/imgs/firefox_portrait.png

Go to forum: Juicebox-Pro Support

3 Reply by robertcoldwell

(17 replies, posted in Juicebox-Pro Support)

The website with the issue is danqing-art.com. Both the Painting and Jewelry galleries have the same configuration. The iPad Pro is running iOS 9.2.1. I see the cropping problem in Mobile Safari and Mobile Firefox, but not on Mobile Chrome. Using the remote web inspector on Mobile Safari I see that the body width/height is being shown as 1024px by 962px, when the width of the screen is actually 1366px.

So it definitely is not related to any image scaling, but something to do with how the Mobile Safari and Mobile Firefox screen widths are being interpreted.

Go to forum: Juicebox-Pro Support

4 Topic by robertcoldwell

(17 replies, posted in Juicebox-Pro Support)

Slideshows when running on an iPad Pro in landscape mode are getting cropped about 2/3 across the screen - the right 1/3 is cut off. The slides function fine though. In portrait mode there doesn't seem to be an issue. Is there a way to fix this before getting a new release of the Builder?

Go to forum: Juicebox-Pro Support