1 Reply by aleckaram

(15 replies, posted in Juicebox-Pro Support)

Hi

I made some tests on different devices (Iphone 4, Iphone 5, Ipad Air, Samsung S3, Asus Nexus Android) and different browsers. the result is the same : AudioOnload is not functional.

Maybe this is due do with the fact that your audio tracks are approximately 7MB each and are taking longer to download over 3G. Does the gallery display OK over your 3G connection? If not, please see this FAQ for a solution.

On the Iphone5 (7.1.2)  , I made a test with 3G, 4G and WiFi.  Only with a WiFi connection the gallery is displayed.
The solution in the FAQ concerns Apache server. Is this also available for a hosting on Windows Server?

Thanks

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2 Reply by aleckaram

(15 replies, posted in Juicebox-Pro Support)

Hi

Is the audio icon's status always correct, though? When you load the gallery, does the audio icon in the button bar show the 'Click to play audio' status and does a single click (rather than a double-click) play the audio? It sounds like your stock Android browser does not support playAudioOnLoad (like iOS devices) but that the Audio Button is displaying and functioning correctly.

I confirm that single click is enough to lauch audio on Iphone (safari) and adroid phone (chrome and internet)

Also, try setting expandInNewPage="AUTO" or expandInNewPage="TRUE" (rather than expandInNewPage="FALSE")

No difference is noticed

I also notice that your gallery's Back Button icon is not visible.

Thanks for this notification

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3 Reply by aleckaram

(15 replies, posted in Juicebox-Pro Support)

Hi,

the hosting server encountered issues this afternoon, and now is operational again.
I made a test on 3G and WiFi on Android phone, I confirm that audio is playing with WiFi (but playAudioOnLoad doesn't work) I have to turn on Audio button.
With 3G connection no audio at all.

I don't have an Iphone or Ipad right now.
Can you check the above link please?

Thanks for your help

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4 Reply by aleckaram

(15 replies, posted in Juicebox-Pro Support)

Hi Steven and thanks for your assistance,

here is the url to my website : http://www.aleckaram-photos.com/dwcs6/m … riage.html

I noticed also that since my upgrade to juicebox 1.4.2, the gallery doesn't load on adroid phone, while this was working very well before. Also I have to turn off and on the audio button twice before guetting audio playing.

I made the test on Samsung S3 Adroid 4.3
Thanks

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5 Reply by aleckaram

(15 replies, posted in Juicebox-Pro Support)

Hi support

I have the same issue, my audio is playing very well on a laptop but not on adroid or iphone. I have to turn off the pause/play button twice and after this it works. once I leave the page and come back, i have to do it again.

I have the latest version of Juicebox pro.

Please can you help me
Thanks in advance

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