1 Reply by yvetteo

(9 replies, posted in Juicebox-Pro Support)

@Steven

It was only happening in Chrome. Mobile Safari was fine.

I can't change the meta viewport tag, so I hadn't done that.

I tried your suggestion of setting the expandInNewPage value to TRUE and FALSE to test.

It seems to be fixed now! But it was fixed by using expandInNewPage="FALSE", not TRUE. Your earlier response had said that it should be set to TRUE, but the opposite seems to have fixed it for us. I checked it in iOS6 and iOS7 and both seem to be working. It seems to be ok in all browsers too.

Thanks,
Yvette

Go to forum: Juicebox-Pro Support

2 Reply by yvetteo

(9 replies, posted in Juicebox-Pro Support)

@Steven

The problem is in iOS7. You keep referencing that it is fine in iOS6. We are seeing the problem in iOS7 with the latest version of Chrome (downloaded a few days ago).

Our site is responsive. I can't change the width of the gallery because the same code is used for all size devices and monitors.

Yvette

Go to forum: Juicebox-Pro Support

3 Reply by yvetteo

(9 replies, posted in Juicebox-Pro Support)

@Steven

Thanks for the quick reply!

We are seeing the problem in iOS 7.1. I haven't been able to test iOS 6 yet. It was seen on 2 iPhone 4S devices. I don't have a lot of devices for testing so I'm not sure about other configurations.

We didn't have expandInNewPage set at all. I tried settting it to TRUE but that didn't fix the problem.

This is how the page loads before the Juicebox comes in:
https://www.dropbox.com/s/83uhrcgc6d9zbvc/before_JB.PNG

And this is after:
https://www.dropbox.com/s/9owvbpor53p96bl/after_JB.PNG

Yvette

Go to forum: Juicebox-Pro Support

4 Reply by yvetteo

(9 replies, posted in Juicebox-Pro Support)

We have this same issue but we already have the viewport tag. Our page loads normally and then when the Juicebox loads, we see the behavior described here.

Example:
http://beta.cincinnatiusa.com/article/6 … s-families

Go to forum: Juicebox-Pro Support