1

(7 replies, posted in Juicebox-Pro Support)

Your first recommendation worked nicely. The gallery now displays within all browsers. The 'Juicebox' branding is appearing in the bottom right of the gallery. Isn't that removed when upgraded to 'Pro'?

Thanks for your help with this...much appreciated by this Juicebox customer.

2

(7 replies, posted in Juicebox-Pro Support)

Steven - I made the change you suggested but it only stopped the gallery from displaying in the only browser that worked (IE 8). I've also looked through the theme files for spaces before or after the PHP tags as it's been reported that it may cause this problem but found nothing. Do you have any other suggestions?

3

(7 replies, posted in Juicebox-Pro Support)

We've tried the plugin on both our staging and production sites. Staging runs PHP v5.3.14, production runs v5.4.11.

4

(7 replies, posted in Juicebox-Pro Support)

We've installed the wp-juicebox plugin as per the supplied instructions, copied the Juicebox Pro 'jbcore' to our server overwriting the old. No joy. The plugin initiates, the centre icon spins in Firefox, displays an error in Chrome and IE 9, gallery images are not displayed and bottom corner branding remains even though the plugin has been upgraded. The gallery, oddly enough, displays correctly in IE 8.  A test page is avaialble here: http://www.vancouverdesi.com/bollywood-film-awards/

Any suggestions or insight would be more than appreciated.
-Adam