1

(9 replies, posted in Juicebox-Pro Support)

Thanks for your help Steven - my fingers are crossed!

2

(9 replies, posted in Juicebox-Pro Support)

I don't really understand the details of the reasons why it doesnt work - its just a shame that such a great gallery generator now isn't working for me.  Hopefully you will keep me informed that it will work again.

3

(9 replies, posted in Juicebox-Pro Support)

I sent you reply to my domain host and they responded as follows - looks like I have to find an alternative option for my galleries.

___________________________________________________

Thank you for reporting an issue uploading certain files via FTP.

These files are being rejected by ClamAV, the industry-standard anti-virus and anti-malware software that we use on all our FTP and mail servers.

The logs show that they are being rejected with the following diagnosis:

Uploaded by : ashworthphotography.co.uk
Attempted file : /mnt/website/standard/a/s/ashworthphotography.co.uk/web/test-juicebox/jbcore/juicebox.js
Detected as : PUA.Win.Tool.Packed-176


Unfortunately, as these virus signatures are part of the Clam distribution, we will not be removing or modifying them to accomodate any uploads. We will also not whitelist your domain to bypass anti-virus scans, as these are an important part of securing the hosting space.

If you believe that this report is a false-positive, then you need to submit the file being flagged as malware to the vendor, using their online form at https://www.clamav.net/reports/fp

They will then analyse it, and if they agree that it is indeed a false-positive, an exception rule will be created and added to their database for distribution globally.

If this happens, this will be added to our own installation of ClamAV when the next update is run. We run updates multiple times per day so that we are always current with virus signature databases.

4

(9 replies, posted in Juicebox-Pro Support)

I found out from my web server tech support that the reason the file isn't present is that after being scanned by virus software on the server it is being rejected and deleted because it can sense there is possible malicious code in the .js file.  Obviously my previous galleries were created with an earlier version so I am not sure whats happened.  I will email the .js file to you

5

(9 replies, posted in Juicebox-Pro Support)

I have been trying to work this out for about 2 days now and I just can't understand it.  I have created JB galleries in the past without any issue at all...

such as

http://www.ashworthphotography.co.uk/ga … ommercial/
http://www.ashworthphotography.co.uk/galleries/product/

I have been creating some new ones for a new site and for some reason I just can't get them to work.  The code is there its just that no gallery shows up - its shows on my computer when I look at the gallery on my local drive but once uploaded it fails to show

http://www.ashworthphotography.co.uk/conference2/

i thought it may have been the server as I had created a new domain

http://www.markashworth.co.uk/portfolio/food/

when you view the source code in Apple Safari browser it suggests that there is some code thats wrong - but I don't understand this as I don't think i am doing anything different to create the galleries.  I do remember adobe upgrading Air recently though and not sure if this is what the issue is?

6

(3 replies, posted in Juicebox-Pro Support)

Hey thanks for this.  Will try it out.  Any comments on the SEO query

7

(3 replies, posted in Juicebox-Pro Support)

Is there a way of getting a company logo somewhere in the gallery?  About to buy the pro version - looks great.

Really would like a simple way of getting the gallery optimised for SEO as I want to alt text my images for better google rankings....