3,676

(3 replies, posted in Juicebox-Lite Support)

You can certainly load and parse an XML document (such as a gallery's 'config.xml' file) using AJAX. An example can be found here.

I'm not sure exactly what you are trying to do (perhaps you could explain in greater detail), but the likelihood is that it is possible with both Juicebox-Lite and Juicebox-Pro.

I hope the link above helps point you in the right direction.

3,677

(2 replies, posted in Juicebox-Pro Support)

Thank you for reporting this problem.
A bug report has been logged and it should hopefully be fixed in the next version.

I'm glad that you have got your links working but, just for the record, in my own tests, the slash is required for Safari 5.1.7 on PC (although Safari on PC is more than a little outdated now, the last update being over two years).

The following formats should work in all browsers:

linkURL="http://www.example.com/gallery/#2"
linkURL="http://www.example.com/gallery/index.html#2"

I have just created a sample gallery using direct link URLs for the linkURLs (as you describe) and it seems to work fine for myself in all browsers (including Safari 5.1.7 and IE11).
(I checked the opening of the linkURLs using both the 'Open Image' button on the Button Bar (showOpenButton="TRUE") and the imageClickMode="OPEN_URL" functionality.)

Make sure that you are using the most recent version of Juicebox-Pro (v1.4.1) to ensure that any bugs which may have been present in previous versions but which have since been fixed are not contributing to your problem.
If necessary, instructions for upgrading Juicebox-Pro can be found here.

If you continue to experience difficulties, please post the URL to your gallery so that I can take a look and help further.

3,680

(2 replies, posted in Juicebox-Pro Support)

As long as the 'wp-juicebox' folder is in your WordPress 'plugins' directory (and the 'wp-juicebox.php' file is inside the 'wp-juicebox' folder), then the plugin should be listed on your Dashboard -> Plugins page.
Please double-check that the 'wp-juicebox' folder is in the correct location on your web server.

The theme you use should have no bearing on whether or not a plugin shows up in the list but, being that you are experiencing difficulties, you could try temporarily reverting to the default WordPress theme to see if this makes a difference.

I would be happy to offer more help but in order to investigate further, I would need to see the problem for myself which would require access to your WordPress installation and your web server.
If you are agreeable to this, then please email me the URL and login details to your WordPress installation and the FTP login details to your web server and I will take a look and try to figure out why the plugin is not showing up.

In the meantime, if you like, you can manually embed Juicebox galleries into your WordPress pages or posts using the baseUrl method of embedding as documented here.
Essentially, you would create a Juicebox-Pro gallery using JuiceboxBuilder-Pro, upload your entire Juicebox gallery folder (not just the contents) to your web server and then paste the baseUrl embedding code into the body of your WordPress page or post (ensuring that the method of entry is 'Text' rather than 'Visual').
It does not matter where on your web server you upload your gallery folder to as long as the two paths in the embedding code (the path to the 'juicebox.js' file and the baseUrl itself) are correct.

It looks like your main image filenames have uppercase filename extensions (.JPG) but the imageURL entries in your gallery 'config.xml' files have lowercase filename extensions (.jpg).
Your web server is case-sensitive and .jpg is not the same as .JPG.
Please see this FAQ: My images show locally, but not when I upload them to my website. Why?
Make sure that your main image filename extensions match those of your imageURL entries and your images should display as expected.

3,682

(1 replies, posted in Juicebox-Lite Support)

Does it mean its the same with simple viewer - they both run only in the pro versions on android platforms?

No. Juicebox-Lite and Juicebox-Pro galleries both display on Android devices equally well. (Likewise with SimpleViewer-Standard and SimpleViewer-Pro.) There is no distinction between embedding a Lite/Standard (free) version and embedding a Pro version .

A blank screen on a mobile device usually implies one of two things:
(1) JavaScript is disabled in your browser.
... or:
(2) You are using a 3G connection (rather than wi-fi) to view your gallery.

The demo of your sites works on my android.  But the generated index.html does not

This suggests that the problem is not (1) above.
If you are trying to view your gallery over a 3G connection, then please see this FAQ which contains a solution to the problem.
Why can't I view my gallery on a 3G mobile connection?

You're welcome!

You should be able to add Pro configuration options manually by specifying the settings in optionName = "optionValue" format within the advanced module settings ('Pro / Manual Configuration Options').
Please note that we did not write the Juicebox module for Drupal ourselves and support for the module would be better directed towards the Drupal forum where the author of the module should be able to help you further.

3,685

(2 replies, posted in Juicebox-Pro Support)

There was a bug in the initial v1.4.1 release of JuiceboxBuilder-Pro resulting in the problem you have reported.
This problem has been fixed and we have re-bundled the download package with the new version of JuiceboxBuilder-Pro (the core Juicebox-Pro file remain the same).
Please check the filesize of your JuiceboxBuilder-Pro installation file (JuiceboxBuilder-Pro.air).
If it is 1,373,813 bytes, then you have the older version with the bug. Please re-download Juicebox-Pro v1.4.1 (using the download link from your purchase email) and re-install JuiceboxBuilder-Pro. This should hopefully solve your problem.
(The fixed version has a filesize of 1,373,971 bytes.)

Try one of the two following suggestions:

(1) Use an opaque (rather than transparent) expandedBackgroundColor (in JuiceboxBuilder-Pro's 'Customize -> Color' section). For example, try setting expandedBackgroundColor="rgba(255,255,255,1)" (make sure that the 'Opacity' value is set to '1'). This should ensure that no elements from your web page are visible when the gallery is expanded.
... or:
(2) Set expandInNewPage="TRUE" (in JuiceboxBuilder-Pro's 'Customize -> General' section). When the gallery is expanded from the Splash Page, it will be displayed on a page of its own rather than on top of the embedding page.

Hopefully one (or both) of these suggestions will be a suitable solution to your problem.

3,687

(3 replies, posted in Juicebox-Pro Support)

The idea behind the Using a Resizable Gallery with a Header example is that the web page has a header and footer of fixed height and the gallery takes up the remainder of the browser window (no matter what it may be). When the user changes the height of the browser window, the header and footer remain at their fixed heights and the gallery will expand or shrink to fill the remaining space. In doing so, the header, footer and gallery are always displayed in full within the browser window without the need for a vertical scroll bar.
It looks like your header and footer will likely remain the same height no matter what the height of the user's browser window is so setting their heights to be fixed should not be a problem.
If you really want to have a header and footer whose heights are dynamic, then it will almost certainly complicate things.
If you want to follow the online example, just make sure you have all your 'header' elements contained within a single container and give a height to this wrapping container. Do likewise for the 'footer'.

3,688

(1 replies, posted in Juicebox-Pro Support)

It is not possible to have the shared image's thumbnail displayed in the pop-up share window due to limitations imposed by Facebook on what data can be passed via their share URL. Only one thumbnail can be used per web page. (The link will still point towards the correct image within your gallery, though.)

The image used in the Facebook sharing pop-up window can be set using an Open Graph og:image <meta> tag in the <head> section of your web page, such as the following:

<meta property="og:image" content="http://www.example.com/images/thumbnail.jpg" />

If you create a gallery with JuiceboxBuilder-Pro, an og:image tag will be automatically generated and included in the gallery's 'index.html' file. If you are embedding your gallery in an existing web page alongside other content, then you will need to add an og:image tag manually.

It sounds like you might be setting expandInNewPage="FALSE". There is a known bug whereby setting expandInNewPage="FALSE" will change the scale of the embedding web page. This bug will hopefully be fixed in the next version of Juicebox but, in the meantime, try setting expandInNewPage="TRUE" instead to see it this makes a difference.

3,690

(5 replies, posted in Juicebox-Pro Support)

Thank you for the additional information.
I have now been able to replicate the problem. It seems to happen in IE8 and IE9 when imageTransitionType="SLIDE" (the default value for this configuration option).
I have logged a bug report with the developers and it should hopefully be fixed in the next version of Juicebox.
In the meantime, it looks like a suitable workaround would be to set imageTransitionType to something other than SLIDE (FADE, CROSS_FADE or NONE).

3,691

(2 replies, posted in Juicebox-Pro Support)

I have just checked your gallery and it does not display a Back Button (backButtonPosition="NONE" is correctly entered in your gallery's 'config.xml file).
If you still see a Back Button in your gallery, then your browser is likely to be hanging onto and using an older version of your gallery's 'config.xml' file.
Please clear your browser's cache before reloading your web page to ensure that your browser is fetching and using the most recent gallery files from your web server. This should solve your problem.

Please see this FAQ:
When I update my gallery I don't see my changes online. Why?

3,692

(2 replies, posted in Juicebox-Pro Support)

If you require an invoice for your purchase (as a PDF document), then please fill in this Juicebox-Pro Invoice Request Form.
Thank you.

3,693

(3 replies, posted in Juicebox-Pro Support)

You have set your web page's 'header' height to be the height of the #logo container and the 'footer' height to be the height of the #search container.
It looks like neither of these containers have heights specified via CSS and so, when the resizing code is first run, the values returned are not accurate. Set heights for both these containers and your web page should resize more consistently.

Also, I notice that the top of your web page (above the gallery) contains more that just the #logo container and the bottom of your page (below the gallery) contains more than just the #search container so you might need to calculate the 'header' and 'footer' heights by adding up the heights of a number of different containers.

The left/right arrows on the large image are buggy - they work for a few slides and then disappear randomly.

In Touch Input Mode (on mobile devices), a tap on the screen (anywhere other than on a button) will toggle the overlay on and off. (Images can still be navigated by swiping left and right.) It sounds like this might be what is happening.
Try setting showInfoButton="TRUE" (in JuiceboxBuilder-Pro's 'Customize -> Button Bar' section). This overrides the default behavior for the overlay and it will be toggled on and off only when the user clicks on the Info Button on the Button Bar.

using Flickr - I now noticed that each image has its own line of code

What you are referring to is likely to be the SEO Content produced by JuiceboxBuilder-Pro. It is selected by default but you can switch it off by deselecting the 'Add SEO Content' checkbox in the 'Customize -> Sharing' section.
This code is used purely for Search Engine Optimization reasons and is not actually required for the gallery itself at all. Please see the SEO support section for further details.

3,695

(3 replies, posted in Juicebox-Lite Support)

Thank you for reporting this problem. It has now been fixed.
Please re-download Juicebox-Pro v1.4.1 (using the download link from your purchase email) which now contains the fixed version of JuiceboxBuilder-Pro.

3,696

(496 replies, posted in Juicebox-Pro Support)

@jtmpusr

Thank you for your suggestions.
Here are some notes on a few of your topics.

Multiple rows of thumbnails

With Juicebox-Pro, you can have multiple rows of thumbnails by increasing maxThumbRows from its default value of 1.
For reference, a list of all available thumbnail configuration options can be found here.

Tags

You could source your gallery using a Flickr account and tag your images in Flickr.
Each link in your web page could use JavaScript to set the Juicebox configuration option flickrTags in the gallery's embedding code accordingly and then reload the gallery using the selected tag or tags.

Gallery Themes

JuiceboxBuilder-Pro (which comes with Juicebox-Pro) has a number of preconfigured gallery layouts known as presets which you can choose from. Many of the presets available will allow you to instantly configure your gallery to look like the demo galleries on this web page. For more information about presets, please see the JuiceboxBuilder User Guide.

3,697

(29 replies, posted in Juicebox-Pro Support)

Juicebox-Pro v1.4.1 has just been released and there have been several changes made to JuiceboxBuilder-Pro so it would be worthwhile downloading and installing the latest version to see if this makes any difference for you.
Instructions on how to download the latest version can be found on the Upgrading Juicebox support page.
Please note that in order to install a new version of JuiceboxBuilder-Pro, it is necessary to first uninstall any existing version.

Please try the following:
(1) Uninstall JuiceboxBuilder-Pro. (Delete the JuiceboxBuilder-Pro file from Applications folder.)
(2) Delete the following folder manually to ensure that nothing is left behind from the previous installation:
/Users/your_username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro
(3) Empty your Trash.
(4) Reinstall JuiceboxBuilder-Pro (v1.4.1) following the instructions here.

Hopefully this will solve your problem.

3,698

(5 replies, posted in Juicebox-Pro Support)

I have not been able to replicate this behavior in any test galleries of my own in IE11 (or in IE9 Document Mode within IE11).

Also, do you see the problem in any of our own demo galleries on this web page or just in your own gallery?

There might be an element on your web page which is partially obscuring the thumbnails (which, for whatever reason, is only a problem in Internet Explorer). You should be able to see if this is the case using a browser's developer tools (usually F12).

It might also be wise to check your web page for HTML errors using the W3C Markup Validation Service.
If there are errors on your web page, it might be worth trying a different WordPress theme to see if this makes a difference.

It might also help to ensure that your version of Juicebox-Pro is up-to-date.
Juicebox-Pro v1.4.1 has just been released so please try upgrading your WP-Juicebox plugin to Juicebox-Pro v1.4.1.
Instructions on how to get download the latest version can be found on the Upgrading Juicebox support page and instructions on how to upgrade WP-Juicebox can be found here.

This bug has now been fixed in v1.4.1. Please see the Upgrading Juicebox support page for details.

3,700

(6 replies, posted in Juicebox-Pro Support)

This bug has now been fixed in v1.4.1. Please see the Upgrading Juicebox support page for details.