Sorry. I should have said "complete <image> entries" rather than "imageURLs" in my post above. (I have now corrected it for others reading the post.)

To manually remove an image from a gallery, open the 'config.xml' file in a plain text editor and delete the entire <image> tag corresponding to the image you wish to remove.
A complete <image> entry will look something like this:

<image imageURL="images/wide.jpg"
    thumbURL="thumbs/wide.jpg"
    linkURL="images/wide.jpg"
    linkTarget="_blank">
    <title><![CDATA[Title text goes here.]]></title>
    <caption><![CDATA[Caption text goes here.]]></caption>
</image>

(You can also delete the corresponding images and thumbnails from the 'images' and 'thumbs' folders but this is not strictly necessary to remove an image from a gallery. If the image is not listed in the XML file, then it will not be displayed in the gallery.)

In any case, this is no longer necessary.
The Juicebox-Pro download zip file has been repackaged with the fixed version of JuiceboxBuilder-Pro (the Juicebox-Pro core files remain the same) and you can download it using the link from your purchase email.
Once you install the latest version of JuiceboxBuilder-Pro, you should no longer experience this issue.
Instructions for upgrading can be found here.

From the look of your screenshot (in the email you sent me), you are entering www.dennisandes.com/show/learningexpress-background.jpg. You need to start this absolute URL with http://, otherwise, the URL will be seen as a relative path (relative to the HTML document which contains the gallery's embedding code).
Use http://www.dennisandes.com/show/learningexpress-background.jpg and your background image should be displayed.

If you continue to experience difficulties, please post the URL to your gallery so that I can take a look and help further.

Thank you for reporting this problem. It has already been reported in this forum thread.

The double-paste issue seems to happen:
(1) Only on Mac (not on PC).
(2) Only when pasting via keyboard (not via mouse context menu).
(3) Only under Adobe AIR v14.0 (not previous versions).

I have notified the developers of this problem but it looks like there is, indeed, a problem with pasting via keyboard in Adobe AIR v14.0. Please see these links for further details:
https://forums.adobe.com/thread/1495749
https://bugbase.adobe.com/index.cfm?eve … id=3775354

In the meantime, workarounds would be to either:
(1) Paste the text via mouse context menu.
(2) Type the text into the input field.
(3) Paste the text via keyboard and manually delete the duplicate entry.
(4) Revert to a previous version of Adobe AIR (not necessary if using #1, #2 or #3 above). Previous versions of Adobe AIR can be downloaded from this web page.

If you run into any problems, I'll certainly do my best to help you out but, yes, we do offer a money-back guarantee, as noted in this FAQ:
Can I get a refund?

It certainly sounds like the problem is not directly related to Juicebox.
Perhaps you could post your query in the Lightroom forum.
Also, Lightroom has just been updated to v5.5 (on 18 June 2014) so it might be worth updating to see if this helps: https://blogs.adobe.com/lightroomjourna … lable.html

The best I've been able to come up with is the following. It might not be a very clean solution but you might find it to be suitable (or it might at least point you in the right direction). It uses several Juicebox-Pro API methods and events and also jQuery which you will need to include in your web page.
When the gallery is first loaded (onInitComplete), if Small Screen Mode is detected (getScreenMode), the .jb-area-caption container is removed from the Document Object Model (DOM).
This works fine but will only be of use if the Splash Page is not used. As soon as the gallery is expanded (from the Splash Page or from the Expand Button), the .jb-area-caption container gets reinstated but removing the container as before as soon as onExpand is fired does not work due to a timing issue. This is why I have introduced a small delay before removing the .jb-area-caption container again.

<!--START JUICEBOX EMBED-->
<script src="jquery-1.11.1.min.js"></script>
<script src="jbcore/juicebox.js"></script>
<script>
    var jb = new juicebox({
        containerId: 'juicebox-container',
    });
    jb.onInitComplete = function() {
        if (jb.getScreenMode() === 'SMALL') {
            $('.jb-area-caption').remove();
            jb.onExpand = function(expanded) {
                if (expanded) {
                    setTimeout(function() { $('.jb-area-caption').remove(); }, 500);
                }
            };
        }
    };
</script>
<div id="juicebox-container"></div>
<!--END JUICEBOX EMBED-->

I hope this helps.

Yes.
By default, Juicebox will display the gallery in Small Screen Mode on mobile devices and you can have the Back Button displayed in Small Screen Mode by setting showSmallBackButton="TRUE".
Please note that in Small Screen Mode, the Back Button will be displayed only on the main image pages (and not on the thumbnail pages).
Alternatively, you could force the gallery to be displayed in Large Screen Mode on all devices and in all browsers by setting screenMode="LARGE".
For more information about Screen Modes, please see here.

Yes.
You can run custom JavaScript code on clicking the Back Button using configuration options such as the following:

<!--START JUICEBOX EMBED-->
<script src="jbcore/juicebox.js"></script>
<script>
new juicebox({
    containerId: 'juicebox-container',
    backButtonPosition: 'TOP',
    backButtonUrl: 'javascript: alert("Back Button clicked.");',
    backButtonUseIcon: 'TRUE'
});
</script>
<div id="juicebox-container"></div>
<!--END JUICEBOX EMBED-->

The code presented in the Embed Code window is generated internally by JuiceboxBuilder-Pro and has nothing to do with the 'template/index.html' file. The 'template/index.html' file is used only to generate the output 'index.html' file (in the gallery folder). There is nothing you can do to change the code which appears in the Embed Code window.

You can modify the 'template/index.html' file, though, and any changes you make to this file will be reflected in the gallery's own 'index.html' file once you save the gallery.

On Mac, it looks like the 'template/index.html' can be found here: /Applications/JuiceboxBuilder-Pro.app/Contents/Resources/template/index.html (although I do not have a Mac to check this path)
On PC, it can be found here: C:\Program Files (x86)\JuiceboxBuilder-Pro\template\index.html

I hope this helps to clarify things.

It looks like something may have interrupted the upload of the images to your web server.
If you take a look at the first image in your gallery in isolation (outside the gallery), you will see that it is incomplete:
http://www.obpools.com/Pool_Landscape_P … ntYard.jpg

Try re-uploading the images to your web server. This should solve your problem.

It looks like your navigation bar may have a position assigned to it via CSS. There is currently a known bug whereby elements which have explicitly been assigned a CSS position are not covered by the fullscreen gallery (they should be). This bug should hopefully be fixed in a future version of Juicebox. In the meantime, please try one of the two following suggestions:

(1) Set useFullscreenExpand="TRUE" (in JuiceboxBuilder-Pro's 'Customize -> Lite' section).
... or:
(2) Set expandInNewPage="TRUE" in (in JuiceboxBuilder-Pro's 'Customize -> General' section). When the gallery is expanded, it will be displayed on a page of its own rather than on top of the embedding page.

Hopefully one (or both) of these suggestions will be a suitable solution to your problem until the bug is fixed.

The double ;; is not really a problem (although I have notified the developers and the extra ; characters should hopefully be removed in the next version of Juicebox). The ; character is used to separate CSS rules and, although there is nothing between the two ; characters, the code is still technically valid and will not cause any problems.

The most likely reasons for seeing a blank page on a mobile device are either:
(1) JavaScript is disabled in the browser.
... or:
(2) The gallery is being displayed over a 3G connection rather than wi-fi.

Please check that JavaScript is enabled and if 3G is being used, please see this FAQ which has a solution to the problem.
Why can't I view my gallery on a 3G mobile connection?

Your gallery displays and functions fine on a Windows PC.