• poul
  • Member
  • Offline
  • Registered: 2020-05-09
  • Posts: 1

Topic: Open gallery and New gallery button not responding

Hi :-)

Have being using the pro version for some time now, but today when starting the app the "New Gallery" and "Open Gallery" buttons on start page dont respond !
when hovering the mouse over them, they "flash"  but nothing happens when pressing them

If i go to the "images" page, i cant drop images to the drop zone, nor can i "browse" (button not respond)

I tried to update Air
I uninstalled the Juicebox-Pro, reinstall it
I removed the C:\Users\Username\AppData\Roaming\Adobe\AIR\ELS\JuiceboxBuilder-Pro folder
I searched for .tempGallery files, found none

Running Win10 build1909
Air ver32.0.0.125
Juicebox-Pro v1.5.1

any clues how to fix this issue ?
Cheers

  • Registered: 2012-04-24
  • Posts: 5,904

Re: Open gallery and New gallery button not responding

The most likely cause of unresponsive "New Gallery..." and "Open Gallery..." buttons is a persistent '.tempGallery' folder.

JuiceboxBuilder-Pro creates a temporary folder (named '.tempGallery') whilst a gallery is being created or edited. This folder is automatically deleted on closing JuiceboxBuilder-Pro.

However, if JuiceboxBuilder-Pro is unable to delete the '.tempGallery' folder on closing the application, then the "New Gallery..." and "Open Gallery..." buttons may become unresponsive the next time the program is used.

The most likely cause of a persistent '.tempGallery' folder is the use of an online synced file-sharing folder so we do not recommend saving a gallery to (or opening a gallery from) a folder being synced to an online file-sharing service such as Dropbox or Google Drive.

On a Windows system, the '.tempGallery' folder is located here:

C:\Users\Username\Documents\JuiceboxBuilder-Pro\.tempGallery

With JuiceboxBuilder-Pro closed, please check to see if your own system has a '.tempGallery' folder in this location and, if so, manually delete it before re-opening JuiceboxBuidler-Pro.

Also, try completely disabling any third-party security software that you might have installed (e.g. Avast or AVG), including real-time protection and ransomware detection in case this may somehow be interfering with JuiceboxBuilder-Pro's functionality.
(Please do so at your own risk and be sure to disconnect from the internet first.)

Finally, I know that you say that you have already tried reinstalling JuiceboxBuilder-Pro but it might help to try the complete uninstall/reinstall procedure from this forum thread (Suggestion #11).

I hope this helps.