1

(11 replies, posted in Juicebox-Pro Support)

Steven wrote:

Thank you for the link to your gallery and the screenshot.

For further information, what iOS 7 device do you use?
Also, does the problem happen when loading the gallery in portrait mode and rotating the device to landscape or when loading the gallery in landscape mode (or both)?
Thanks.

The screenshot is from an iPhone 5 (A1429) running 7.0.3 - we don't have any other iPhones models running iOS7 in the office, so I'm not sure if it's a 5-only problem.

The issue only seems to happen if the page loads in landscape with the header/footer bars already visible (so if the gallery was linked to, for example). Tilting to the page to landscape from portrait clears the problem and the gallery centres correctly.

Feel free to let me know if I can do anything else to help you diagnose this.

2

(11 replies, posted in Juicebox-Pro Support)

Steven wrote:

Your Dropbox link leads to a page which displays the message "Nothing Here. The file you're looking for has been deleted or moved.".
Please check the link to your screenshot or describe the problem you are experiencing so that we can help further.
Also, if possible, please post the link to your gallery so that we can take a look for ourselves. Thank you.

Sorry about that, think I accidentally deleted it while clearing out our Dropbox. I've uploaded it to a better place:

Gallery:
http://www.viewvirtualtour.com/juicebox/1.3.3/v-1/

Screenshot:
http://www.viewvirtualtour.com/juicebox … enshot.png

The gallery here is just a straight export from the Juicebox app with default settings.

Thanks for looking into this for us.

3

(11 replies, posted in Juicebox-Pro Support)

Steven wrote:

The gallery sizing issue in iOS 7 has now been fixed in Juicebox v1.3.3. Please see the Version History for a full list of changes and the Upgrading Juicebox page for details on how to get the latest version.

Sadly I'm still getting some issues with an iPhone in landscape mode:

https://www.dropbox.com/s/57qr9zopi018l … 9%2044.png

Can you offer any help?

4

(11 replies, posted in Juicebox-Pro Support)

Do you have any kind of ETA on when the next version of Juicebox might be available?

My bosses are on me pretty hard about the issues with iOS7, and so it might sate them if I can give them an idea of how long it will be before I can update the galleries!