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	<title type="html"><![CDATA[Juicebox Support Forum]]></title>
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	<updated>2026-03-27T08:20:32Z</updated>
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	<id>https://juicebox.net/forum/index.php</id>
		<entry>
			<title type="html"><![CDATA[How make the viewer resize correctly for mobile phones]]></title>
			<link rel="alternate" href="https://juicebox.net/forum/viewtopic.php?id=5536&amp;action=new" />
			<summary type="html"><![CDATA[<p>Dear people,</p><p>I have rewritten my website to keep up with the times. <br />My old website still used tables. Now the structure is as it should be.</p><p>But I can&#039;t get the JuiceBox viewer properly sized for mobile phones. <br />How can I make the viewer resize correctly when displayed on a mobile phone?</p><p>So far, I see a part of the first photo in the viewer that is cropped on all sides.<br />Is there a correct code for this that I can put into my website?</p><p>Kind regards,<br />Ellen</p>]]></summary>
			<author>
				<name><![CDATA[ellen]]></name>
				<uri>https://juicebox.net/forum/profile.php?id=66573</uri>
			</author>
			<updated>2026-03-27T08:20:32Z</updated>
			<id>https://juicebox.net/forum/viewtopic.php?id=5536&amp;action=new</id>
		</entry>
		<entry>
			<title type="html"><![CDATA["add juicebox gallery" button not working]]></title>
			<link rel="alternate" href="https://juicebox.net/forum/viewtopic.php?id=5535&amp;action=new" />
			<summary type="html"><![CDATA[<p>i&#039;ve been using the plugin for years and all a sudden, when i am creating a post and want to add a gallery and press the &quot;add juicebox gallery&quot; button as usual, it dosen&#039;t work, simply nothing appear (screen image attached, all other buttons work well even the simpleviewer gallery)</p><p>tried deactivate and reactivate, not working, tried laptop and mobile also not working</p>]]></summary>
			<author>
				<name><![CDATA[kalaiava]]></name>
				<uri>https://juicebox.net/forum/profile.php?id=55038</uri>
			</author>
			<updated>2026-03-25T05:33:27Z</updated>
			<id>https://juicebox.net/forum/viewtopic.php?id=5535&amp;action=new</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Config XML not found]]></title>
			<link rel="alternate" href="https://juicebox.net/forum/viewtopic.php?id=5534&amp;action=new" />
			<summary type="html"><![CDATA[<p>I&#039;ve been using Juicebox Pro for many years and have hundreds of galleries on my website (<a href="http://www.edpeet.com/">http://www.edpeet.com/</a>).</p><p>No changes have been made to my website in several months, but suddenly Juicebox fails with the message &quot;Juicebox Error: Config file not found.&quot; in place of where the Juicebox gallery should be.</p><p>I&#039;ve searched this forum for this error, but I&#039;m already doing everything that is mentioned in the fixes. Besides, like I mentioned, I haven&#039;t changed anything on my website in months.</p><p>All of my galleries are one level deeper that where the gallery should display; i.e. they are all in a subdirectory &quot;gallery&quot;. </p><p>An example of my embedded code is shown below.</p><p>One weird thing is that Edge shows the gallery on my home page, but won&#039;t show any other galleries. Chrome and Firefox don&#039;t show any galleries. My default browser is Chrome.</p><p>I believe that all the web browsers recently updated. Could they have done something to prevent them from finding config.xml?&nbsp; I&#039;ve looked in quite a few of my &quot;gallery&quot; directories and they all contain config.xml.</p><p>One other thing: I used to have a login to juicebox.net, but it doesn&#039;t recognize my login anymore. I tried &quot;resetting my password&quot;, by no email was received. Could this have something to do with the problem? I know that my free support has expired, but I&#039;ll be glad to pay for additional support.</p><p>An example of my embedded code is:<br />&lt;div class=juicebox&gt;<br />&lt;!--START JUICEBOX EMBED--&gt;<br />&nbsp; &nbsp; &lt;script src=&quot;gallery/jbcore/juicebox.js&quot;&gt;&lt;/script&gt;<br />&nbsp; &nbsp; &lt;script&gt;<br />&nbsp; new juicebox({<br />&nbsp; &nbsp; baseUrl : &#039;gallery/&#039;,<br />&nbsp; &nbsp; containerId : &#039;juicebox-container&#039;,<br />&nbsp; &nbsp; galleryWidth : &#039;900&#039;,<br />&nbsp; &nbsp; galleryHeight : &#039;600&#039;,<br />&nbsp; &nbsp; backgroundColor: &#039;#000000&#039;<br />&nbsp; });<br />&nbsp; &lt;/script&gt;<br />&lt;div id=&quot;juicebox-container&quot;&gt;&lt;/div&gt;<br />&lt;!--END JUICEBOX EMBED--&gt;<br />&lt;/div&gt;</p><p>Thanks for your help.<br />Ed</p>]]></summary>
			<author>
				<name><![CDATA[edpeet]]></name>
				<uri>https://juicebox.net/forum/profile.php?id=67565</uri>
			</author>
			<updated>2026-03-22T18:07:01Z</updated>
			<id>https://juicebox.net/forum/viewtopic.php?id=5534&amp;action=new</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[ButtonBar position and orientation problem]]></title>
			<link rel="alternate" href="https://juicebox.net/forum/viewtopic.php?id=5533&amp;action=new" />
			<summary type="html"><![CDATA[<p>Steven: I decided to delete the post because it contained so much info. Hope you agree.<br />Charles</p>]]></summary>
			<author>
				<name><![CDATA[cabrackett01]]></name>
				<uri>https://juicebox.net/forum/profile.php?id=52088</uri>
			</author>
			<updated>2026-02-03T20:14:37Z</updated>
			<id>https://juicebox.net/forum/viewtopic.php?id=5533&amp;action=new</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[captions]]></title>
			<link rel="alternate" href="https://juicebox.net/forum/viewtopic.php?id=5532&amp;action=new" />
			<summary type="html"><![CDATA[<p>Here are two custom caption stylings to increase the font-size and to change the font-family.<br />The first one does not show up in the site although the image itself is fully functional.</p><p>&lt;caption&gt;&lt;![CDATA[&lt;span style=&quot;font-size: 20px; font-family: Helvetica; color: #000000; &quot;&gt;Peonies, watercolor on rice paper, 15.5&quot;H x 13.5&quot;W&nbsp; - SOLD&lt;/span&gt;]]&gt;&lt;/caption&gt;</p><p>This second one does work, shows up, along with the image, etc.</p><p>&lt;caption&gt;&lt;![CDATA[&lt;span style=&quot;font-size: 20px; font-family: Helvetica; color: #000000; &quot;&gt;Iris I, mixed watermedia collage, 24&quot;H x 16&quot;W - SOLD&lt;/span&gt;]]&gt;&lt;/caption&gt;</p><br /><p>As far as I can see, they are completely identical except for the caption data itself. What can be wrong?</p><p>Here is a screen capture of the first image with no caption of a second image with a caption, per the html styles from above.</p>]]></summary>
			<author>
				<name><![CDATA[cabrackett01]]></name>
				<uri>https://juicebox.net/forum/profile.php?id=52088</uri>
			</author>
			<updated>2026-01-29T16:19:46Z</updated>
			<id>https://juicebox.net/forum/viewtopic.php?id=5532&amp;action=new</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Juicebox and OWASP rules]]></title>
			<link rel="alternate" href="https://juicebox.net/forum/viewtopic.php?id=5531&amp;action=new" />
			<summary type="html"><![CDATA[<p>Hi,</p><p>The other day when I viewed my site I got error message saying that Juicebox could not find the config file.&nbsp; So checked on the forum to see if other people were having or had problems with this.&nbsp; Saw in one post that support could not access the file direct which was that person problem.<br />So tried to access the config file direct got error message blocked by Web Application Firewall.<br />Check on my hosting no option for any firewall.&nbsp; Emailed the tech support for my hosting.&nbsp; Various emails bouncing back and forward of what is the problem.&nbsp; Reply we have passed this on to the technical team.&nbsp; Checked website now unable to access it at all.&nbsp; Queried why is the site unavailable.<br />Turns out that the Juicebox coding is hitting OWASP rule 930130 so my site has been taken down.<br />Been advised the best solution is that the config.xml file be renamed to something that is not on <a href="https://github.com/coreruleset/coreruleset/blob/main/rules/restricted-files.data">https://github.com/coreruleset/corerule … files.data</a><br />Is this an easy fix?</p>]]></summary>
			<author>
				<name><![CDATA[croft_photos]]></name>
				<uri>https://juicebox.net/forum/profile.php?id=53138</uri>
			</author>
			<updated>2026-01-28T17:40:46Z</updated>
			<id>https://juicebox.net/forum/viewtopic.php?id=5531&amp;action=new</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Juicebox Pro and Photomator]]></title>
			<link rel="alternate" href="https://juicebox.net/forum/viewtopic.php?id=5530&amp;action=new" />
			<summary type="html"><![CDATA[<p>I have been a happy user of JB-Pro since 2016, as a Plug-In with Lightroom.&nbsp; I&#039;m exploring switching some editing to Photomator -- primarily due to the increased cost of maintaining Lightroom.</p><p>From what I can tell, there is not a Plug-In option (yet) for Photomator.&nbsp; What is a suggested workflow if using Photomator to edit, and wanting to continue making exportable Galleries with JB-Pro?</p><p>Thanks,</p><p>Jess.</p>]]></summary>
			<author>
				<name><![CDATA[jess.photosmith]]></name>
				<uri>https://juicebox.net/forum/profile.php?id=46839</uri>
			</author>
			<updated>2026-01-23T23:15:59Z</updated>
			<id>https://juicebox.net/forum/viewtopic.php?id=5530&amp;action=new</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Help with menu]]></title>
			<link rel="alternate" href="https://juicebox.net/forum/viewtopic.php?id=5528&amp;action=new" />
			<summary type="html"><![CDATA[<p>Hi there. I have used this many, many years for one of my private pages but now Im starting to get to many galleries and I have no knowledge about modern webpages (except wordpress) and I saw in one of your demos that it showed how to get gallery-menu above the images. I cant find this selection at all in the svBuilder-Pro? Im using 2.3.2.</p>]]></summary>
			<author>
				<name><![CDATA[movietajm]]></name>
				<uri>https://juicebox.net/forum/profile.php?id=47456</uri>
			</author>
			<updated>2025-12-26T20:05:24Z</updated>
			<id>https://juicebox.net/forum/viewtopic.php?id=5528&amp;action=new</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Used once, computer crashed and can't install?]]></title>
			<link rel="alternate" href="https://juicebox.net/forum/viewtopic.php?id=5527&amp;action=new" />
			<summary type="html"><![CDATA[<p>On Windows 11 installed AdobeAIR and JuiceBox Pro back in August 2024, it worked well. Now trying to reinstall AIR it&#039;s impossible even as Admin. Clean---no old files remain on HD and Registry is clean of AdobeAir. I can&#039;t get past---An Error occurred, contact administrator error even after AV disabled, full permissions. I&#039;ve done a lot of searching and can&#039;t find a solution?</p><p>Any help on this is appreciated, thanks.</p>]]></summary>
			<author>
				<name><![CDATA[johnvins]]></name>
				<uri>https://juicebox.net/forum/profile.php?id=64186</uri>
			</author>
			<updated>2025-12-21T21:03:12Z</updated>
			<id>https://juicebox.net/forum/viewtopic.php?id=5527&amp;action=new</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Best file size and Showkase website selection choice]]></title>
			<link rel="alternate" href="https://juicebox.net/forum/viewtopic.php?id=5526&amp;action=new" />
			<summary type="html"><![CDATA[<p>Currently I export from DxO PhotoLab (raw-to-jpg) using a resizing mode (longest side) of 800 pixels for small devices (e.g. mobile phones), 1280 pixels for regular (e.g. tablets), and 1920 pixels for large devices (e.g. monitors). After building my gallery with JuiceBox, I copy over the files it generated with those I generate from PhotoLab because I can select Bicubic sharpen in PhotoLab during the export. I find the JuiceBox generated images soft and this fixes the problem. </p><p>From my testing this seems to work well, but I’m interested in getting thoughts on whether these sizes are still the best choices based on current hardware capabilities. Also, is there a way of knowing which size file Showkase chose to use on a particular device?</p><p>Thanks,<br />Brian</p>]]></summary>
			<author>
				<name><![CDATA[bbuttolph]]></name>
				<uri>https://juicebox.net/forum/profile.php?id=66075</uri>
			</author>
			<updated>2025-12-18T21:45:33Z</updated>
			<id>https://juicebox.net/forum/viewtopic.php?id=5526&amp;action=new</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Juicebox and Firefox]]></title>
			<link rel="alternate" href="https://juicebox.net/forum/viewtopic.php?id=5525&amp;action=new" />
			<summary type="html"><![CDATA[<p>j&#039;ai JUICEBOX PRO v1.5.1 daté de 31/12/2017 depuis longtemps ;<br />Il ne fonctionne plus avec FIREFOX versions récentes <br />par contre il fonctionne dans CHROME , OPERA , BRAVE.<br />Y a t il une mise à jour pour corriger cela, ou des conseils pour modifier des paramèetres ? </p><p>les conseils trouvés sur Internet relatifs au JAVASCRIPT sont non opérationnels.</p><br /><p>Cordialement</p>]]></summary>
			<author>
				<name><![CDATA[guy.chabant]]></name>
				<uri>https://juicebox.net/forum/profile.php?id=66969</uri>
			</author>
			<updated>2025-12-16T16:58:30Z</updated>
			<id>https://juicebox.net/forum/viewtopic.php?id=5525&amp;action=new</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Gallery images blurred]]></title>
			<link rel="alternate" href="https://juicebox.net/forum/viewtopic.php?id=5524&amp;action=new" />
			<summary type="html"><![CDATA[<p>Whatever combination of settings I use, my online gallery looks blurred. I have previously used Juicebox Pro without any problems. Here is a link to my gallery: <a href="https://www.id2design.co.uk/albania/">https://www.id2design.co.uk/albania/</a><br />Please advise.</p>]]></summary>
			<author>
				<name><![CDATA[twaeland]]></name>
				<uri>https://juicebox.net/forum/profile.php?id=66867</uri>
			</author>
			<updated>2025-11-08T14:35:08Z</updated>
			<id>https://juicebox.net/forum/viewtopic.php?id=5524&amp;action=new</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Unorthodox way to populate new gallery quickly]]></title>
			<link rel="alternate" href="https://juicebox.net/forum/viewtopic.php?id=5523&amp;action=new" />
			<summary type="html"><![CDATA[<p>One way to speed-up Juicebox is to save a file (which includes all your settings and a profile) and just a few images and with gallery titles of &quot;Test&quot;..</p><p>When making a new Gallery, open this one; <br />insert a different name and then, in &quot;Publish&quot;, choose a new location in which to save it; <br />and hit SAVE.</p><p>Now open the new file; go to IMAGES and delete all of the existing inhabitants.<br />Then drag and drop replacement images into their place and, in &quot;Publish&quot;, hit SAVE again. </p><p>Refine the gallery names in the resulting new Gallery and insert an updated Splash page etc., <br />and Save again.</p><p>I find that by doing this, the new images insert themselves at great speed instead of the glacial pace that is normally experienced.</p><p>Hope that this idea will prove useful!</p>]]></summary>
			<author>
				<name><![CDATA[Ann]]></name>
				<uri>https://juicebox.net/forum/profile.php?id=46952</uri>
			</author>
			<updated>2025-11-04T17:17:41Z</updated>
			<id>https://juicebox.net/forum/viewtopic.php?id=5523&amp;action=new</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Juicebox build 1.5.1 outdated]]></title>
			<link rel="alternate" href="https://juicebox.net/forum/viewtopic.php?id=5522&amp;action=new" />
			<summary type="html"><![CDATA[<p>Hi,</p><p>Juicebox v1.5.1 is 9 years old, really outdated and is missing a lot of the latest web technology and file format.<br />It is using an old imbedded jquery version with many security issues</p><p>Is there any change a new build is being released in about one year.</p><p>kind regards</p><p>Hans</p>]]></summary>
			<author>
				<name><![CDATA[arachnid]]></name>
				<uri>https://juicebox.net/forum/profile.php?id=9</uri>
			</author>
			<updated>2025-10-19T11:16:28Z</updated>
			<id>https://juicebox.net/forum/viewtopic.php?id=5522&amp;action=new</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Builder Lite no longer works]]></title>
			<link rel="alternate" href="https://juicebox.net/forum/viewtopic.php?id=5521&amp;action=new" />
			<summary type="html"><![CDATA[<p>Dear all,</p><p>After a computer crash that was rescued by someone who immediately upgraded to Windows 11, my Juicebox Builder Lite no longer works.<br />I do see the opening screen, but then it disappears.<br />Even after redownloading, there&#039;s no change.<br />What else can I try?</p><p>Kind regards,<br />Ellen</p>]]></summary>
			<author>
				<name><![CDATA[ellen]]></name>
				<uri>https://juicebox.net/forum/profile.php?id=66573</uri>
			</author>
			<updated>2025-10-08T11:50:02Z</updated>
			<id>https://juicebox.net/forum/viewtopic.php?id=5521&amp;action=new</id>
		</entry>
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